Order & Shipping Support
Every Orange Jay order is purchased in Korea after you place it, then shipped to New Zealand. Because we source your products after checkout rather than dispatching them from a New Zealand warehouse, most orders arrive in approximately three weeks from the order date.
How your order works
- Place your order in NZD. You will receive an order confirmation by email.
- We purchase your products in Korea. We confirm availability and prepare your items for international shipping.
- Your order ships to New Zealand. We will email your tracking details after dispatch.
Delivery time
Most orders arrive in about three weeks. This is an estimate, not a guaranteed delivery date. Supplier processing, customs checks, public holidays, international transport, or local courier delays can occasionally make delivery take longer.
If you need a product urgently, please keep this timeframe in mind before ordering.
Tracking your order
We will send tracking information to the email address used at checkout after your parcel has been dispatched. Please check your spam or junk folder if you cannot find the email.
Changing or cancelling an order
Please contact us as soon as possible and include your order number. Requests depend on the current status of the order and are handled in accordance with our Return and Refund Policy. An order cannot be cancelled after it has shipped.
If an item becomes unavailable
If a product becomes unavailable after you order, we will contact you and offer a refund for that item or a suitable alternative.
Damaged, faulty, or incorrect items
Please contact us within seven days of delivery. Include your order number, photos of the item and packaging, and a short description of the issue so we can review it promptly.
Still need help?
Contact Orange Jay and include your order number whenever possible.
For complete details, read our Shipping Policy and Return and Refund Policy.