Refund policy

Return and Refund Policy

We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

Change of mind

Because our products are sourced after your order is placed, we do not accept returns or refunds for change of mind, incorrect product selection, or if you no longer want the item after the order has been processed.

Hygiene and safety

For hygiene and safety reasons, we do not accept returns for opened, used, tested, or unsealed beauty, skincare, cosmetic, or personal care products, unless the product is faulty or otherwise required by New Zealand consumer law.

Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item

  • Photos of the packaging

  • A brief description of the issue

If the item is confirmed to be faulty, damaged, or incorrect, we will offer a suitable remedy, which may include a replacement or refund, in accordance with New Zealand consumer law.

Unavailable items

All products are sourced after your order is placed. If an item becomes unavailable after your order is placed, we will contact you as soon as possible and offer either:

  • A full refund for the unavailable item, or

  • An alternative product, if suitable

Order cancellation

If you wish to cancel your order, please contact us by email at kangdongyu@gmail.com as soon as possible with your order number.

Cancellation requests are reviewed manually. If your order has not yet been shipped, we will cancel the order and issue a full refund to your original payment method.

Once an order has been shipped, it can no longer be cancelled. If there is an issue with your order after delivery, please contact us and we will review it under this Return and Refund Policy.

We do not offer automatic self-service cancellations through customer accounts.

Shipping delays

Estimated delivery time is 10–21 business days after your order has been processed. Delivery delays caused by suppliers, customs, international shipping, public holidays, or local couriers do not automatically qualify for a refund once the order has been shipped.