Terms of service

Terms of Service

Overview

This website is operated by Orange Jay. Throughout the site, the terms “we”, “us” and “our” refer to Orange Jay. By visiting our website or purchasing from us, you agree to these Terms of Service.

Online store terms

By placing an order through our store, you confirm that the information you provide is accurate and complete. You agree not to use our products for any illegal or unauthorised purpose.

Products and availability

Our store sells Korean beauty, skincare, cosmetic, and personal care products to customers in New Zealand.

All products are sourced after your order is placed. This means that product availability may change after you place an order. If an item becomes unavailable, we will contact you as soon as possible and offer either a full refund for the unavailable item or an alternative product, if suitable.

Pre-order and sourcing model

Products are purchased from Korea after your order is received and payment is confirmed. Because of this, your order may take longer than local New Zealand stock.

Please do not place an order if you need the item urgently.

Pricing and product information

We try our best to ensure product prices, descriptions, images, and availability are accurate. However, errors may occasionally occur.

We reserve the right to correct any errors, inaccuracies, or omissions, and to cancel or refund an order if product information or pricing is incorrect.

Shipping

We currently ship to New Zealand only.

Orders are shipped from Korea to New Zealand. Estimated delivery time is 10–21 business days after your order has been processed. Delivery times may vary depending on supplier processing time, international shipping, customs clearance, public holidays, and local courier delays.

Returns and refunds

Returns and refunds are handled according to our Return and Refund Policy.

For hygiene and safety reasons, opened, used, tested, or unsealed beauty, skincare, cosmetic, or personal care products cannot be returned unless the product is faulty or otherwise required by New Zealand consumer law.

Order cancellation

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund to the original payment method. Once an order has been shipped, it can no longer be cancelled.

Personal information

Your personal information is handled according to our Privacy Policy.

Limitation of liability

To the maximum extent permitted by law, we are not responsible for delays or issues caused by suppliers, customs, international shipping providers, local couriers, incorrect delivery information provided by the customer, or events outside our reasonable control.

Nothing in these Terms of Service limits your rights under New Zealand consumer law.