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Frequently asked questions
Why does delivery take about three weeks?
We do not hold local stock. Products are purchased in Korea after you order, checked, and then sent to New Zealand. This process means most orders arrive in approximately three weeks.
How does ordering work?
Once your order is confirmed, we purchase the item in Korea, prepare it for international shipping, and send it directly to New Zealand.
How can I track my order?
We will email your tracking details when your order has shipped. Tracking may take a short time to update after the parcel is handed to the carrier.
Can I change or cancel my order?
Please contact us as soon as possible. We begin purchasing shortly after an order is placed, so changes or cancellations cannot be guaranteed once purchasing has started.
What happens if an item is unavailable?
If an item becomes unavailable before we can purchase it, we will contact you and refund that item to your original payment method.
What should I do if my item is damaged or incorrect?
Please contact us with your order number and clear photos of the item and packaging. We will review the issue and help with the next step.