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Frequently asked questions
Why does delivery take about 2–3 weeks?
We do not hold local stock. Products are purchased in Korea after you order, checked, and then sent to New Zealand. Estimated delivery is 10–15 business days (approximately 2–3 weeks) from order confirmation, including sourcing, processing, and international delivery.
How does ordering work?
Once your order is confirmed, we purchase the item in Korea, prepare it for international shipping, and send it directly to New Zealand.
How can I track my order?
We will email your tracking details when your order has shipped. Tracking may take a short time to update after the parcel is handed to the carrier.
Can I change or cancel my order?
Please contact us within 7 calendar days of placing your order to cancel. If your order has not been dispatched, we will cancel it and issue a full refund. Once dispatched, change-of-mind cancellations are not accepted.
What happens if an item is unavailable?
If an item becomes unavailable before we can purchase it, we will contact you and refund that item to your original payment method.
What should I do if my item is damaged or incorrect?
Please contact us with your order number and clear photos of the item and packaging. We will review the issue and help with the next step.